Country profile, June 2011

Key policy documents

Consulted key e-government policy documents.

  • Open 3 Network
  • ePractice factsheet (pdf)
  • DataMapsEU
  • Open Government Implementation Model
  • Open Data in Vienna


    E-government actors involved in the collaborative production.

  • ‘Digital Austria’ is a strategic platform that ensures the active participation of all levels of Government. It is composed of representatives of the federal government, regions, cities, municipalities, private and public sector bodies. The main tasks of the Platform are strategic decision-making, priority setting regarding the implementation of common eGovernment projects, their coordination and monitoring and the communication of these activities.
  • The Federal Chief Information Officer (CIO) chairs the Platform ‘Digital Austria’ and promotes Austrian eGovernment solutions in the European and international arena.
  • E-Government Innovation Centre (EGIZ) is a research group that investigates innovative technologies and solutions for eGovernment.
  • Austrian Computer Society (OCG) brings together representatives of Public Administration, industry and academia, and provides an independent platform for the discussion and exchange of experience in eGovernment and eDemocracy. The forum currently maintains five working groups: Organisation; Legal; Technology; eVoting/eDemocracy; and eGovernment Strategies.

    Coverage in policy documents

    Coverage of collaborative production in e-government policy documents.

    The eGovernment Act forms the basis of Austrian laws on eGovernment (and implicitly collaborative government – see “Priorities” section below). (pdf p 15)


    of collaborative production used.

    Information to be provided by the Member State.


    Priorities covered and/or stimulated. (Top-down collaboration or bottom-up collaborative production)

    eGovernment will do more than just improve services, save costs, make work processes more efficient, and enable independent work. It will also make communication between citizens and businesses and the government more transparent, and open up new possibilities for the way information is presented and accessed. One of the most important promises is that it offers more opportunities for participating and having a voice in community matters. (pdf p 14)

    Policy cycle

    Collaborative production in the policy cycle (development, implementation, evaluation).

    The Open 3 network, a non-profit entity advancing transparency, participation capabilities and collaboration between various stakeholders, is actively involved in delivering collaborative Gov. input, such as interactive charts displaying federal and local budget allocations (per sector) and budget cuts. offers a free visualization tool which allows the conversion of raw data that is difficult to understand/read (e.g. overall employment rate in the EU, demographic data, crime rate data, etc.) into easy-to-understand visualizations.


    Foreseen policy interventions and instruments.

    Information to be provided by the Member State.

    Legal provisions

    With regard to the implementation of Freedom of Information, PSI Re-use and correlation with collaborative e-government.

    The Directive 2003/98/EC on reusing public sector information, which was adopted by the Council of Ministers on 5 July 2005, has been transposed into national law at federal level through the Re-use of Information Act (Informationsweiterverwendungsgesetz; IWG), published on 18 November 2005 in the Federal Law Gazette. In order to achieve the complete transposition of the PSI Directive, pertinent legislation was passed in all 9 Austrian Länder (States). On 7 September 2007, Austria notified the last pending implementation (State Law of Salzburg), thereby completing transposition of the PSI Directive.

    The city of Vienna is working on a strategy to further make public e-services and PSI available for use for citizens and companies. The development of an Open Government strategy is in the hands of the CIO of Vienna, Mr Mittheisz.

    Public service domains

    Public service domains covered (based on 20 basic services).

    The 12 services for citizens are as follows:

    1. Income taxes: declaration, notification of assessment
    2. Job search services by labor offices
    3. Social security benefits
    4. Personal documents: passport and driver’s license
    5. Car registration (new, used, imported cars)
    6. Application for building permission
    7. Declaration to the police (e.g. in case of theft)
    8. Public libraries (availability of catalogues, search tools)
    9. Certificates (birth and marriage): request and delivery
    10. Enrolment in higher education/university
    11. Announcement of moving (change of address)
    12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals

    The 8 services for businesses are as follows:
    1. Social contributions for employees
    2. Corporate tax: declaration, notification
    3. VAT: declaration, notification
    4. Registration of a new company
    5. Submission of data to statistical offices
    6. Customs declarations
    7. Environment-related permits (incl. reporting)
    8. Public procurement

    Other information