Country profile, June 2011

Key policy documents

Consulted key e-government policy documents.


E-government actors involved in the collaborative production.

Policy, strategy:

  • Ministry of Economic Affairs and Communications Coordination
  • Department of State Information Systems (RISO)
  • Estonian Informatics Centre (RIA)
  • Estonian Informatics Council
  • Department of State Information Systems (RISO)
  • Estonian Informatics Centre (RIA)
  • Government Departments and Agencies
  • Estonian Informatics Centre (RIA)
  • CERT Estonia
Data protection:
  • Data Protection Inspectorate (DPI)

Coverage in policy documents

Coverage of collaborative production in e-government policy documents.

Information to be provided by the Member State.


of collaborative production used.

Information to be provided by the Member State.


Priorities covered and/or stimulated. (Top-down collaboration or bottom-up collaborative production)

  • The development of the Information Society in Estonia is a strategic choice and the public sector leads the way in pursuing its principles;
  • The Information Society is developed in a coordinated manner, in cooperation between the public, private and third sectors;
  • The public sector is a smart customer, ensuring that as much freedom as possible is left for innovative solutions in public procurement;
  • The Information Society is created for all, particular attention being paid to the integration of social groups with special needs, the regional development and the strengthening of local self-initiative;
  • The development of the Information Society must not undermine people’s sense of security. The protection of basic rights, personal data and identity must be ensured, and the mitigation of non-acceptable risks in information systems must be guaranteed;
  • The Information Society and the opportunities it brings are taken into account in the elaboration of all sectoral policies.

    Policy cycle

    Collaborative production in the policy cycle (development, implementation, evaluation).

    Information to be provided by the Member State.


    Foreseen policy interventions and instruments.

    The ‘Estonian Information Society Strategy 2013’ has been designed as a sectoral development plan, setting out the general framework, the objectives and the respective action fields for the broad use of ICT in the development of a knowledge-based society and economy in Estonia for the period 2007-2013 (pdf, p10)

    Legal provisions

    With regard to the implementation of Freedom of Information, PSI Re-use and correlation with collaborative e-government.

    Public service domains

    Public service domains covered (based on 20 basic services).

    1. Income taxes: declaration, notification of assessment
    2. Job search services by labor offices
    3. Social security benefits
    4. Personal documents: passport and driver’s license
    5. Car registration (new, used, imported cars)
    6. Application for building permission
    7. Declaration to the police (e.g. in case of theft)
    8. Public libraries (availability of catalogues, search tools)
    9. Certificates (birth and marriage): request and delivery
    10. Enrolment in higher education/university
    11. Announcement of moving (change of address)
    12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals

    Other information

    Not one technology that blankets Estonia. A mix of technologies -- like Wi-Fi, WiMax and CDMA 450v -- has been used (source)

    Non-governmental organizations involved in eGovernment deployment:
    • Estonian Association of Information Technology and Telecommunications (ITL)
    • AS Sertifitseerimiskeskus
    • Estonian Information Technology Foundation (EITF)
    • eGovernance Academy
    • Association of Estonian Cities