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Secure transaction Your transaction is secure We work hard to protect your security and privacy. Our payment security system encrypts your information during transmission. Learn more Dispatched from and sold by Sunrise Infinity. For Returns, please check the seller link.

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DB Dialog is contributing its vast expertise in customer service and complaint management. The Reisebuddy team then searches on the internet for a suitable service, makes useful suggestions and then handles the booking. Our guarantee covers both the timely delivery and the condition of your items. Buddj was once an exclusive service for the privileged few can now be afforded by everyone: these concierge services are already booming in the USA.

Learn more Dispatched from neeed sold by Sunrise Infinity.

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There are now also several companies in Germany that offer such services, and these now include Deutsche Bahn. A personal butler looks after the wishes of his client and performs all his time-consuming tasks. Tickets, car rental or flights — Reisebuddy is ready for anything The service enables customers to book online tickets, flights or car rental. You can also use it to book a table in a restaurant or tickets for a show, for example. In the beta phase from November to March more than users have registered.

It took only 33 working days from the idea to the first customer! Secure transaction Your transaction is secure We work hard to protect your security and privacy.

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Covered by Amazon buyer protection About Amazon buyer protection The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third party seller. And, unlike online bookings, Reisebuddy does not require continuous mobile phone reception. And with Reisebuddy, end users can now feel like royalty — with their own personal butler.

The staff there search for the best offer online or by telephone and send the customer their suggestions by text message. Reisebuddy Trxin how customer enquiries can be answered quickly by text message. For Returns, please check the seller link. At every stage of development, the focus was on the user.

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And the best thing is: Reisebuddy is a totally free service. Or tickets for the opera?

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Lena from the Reisebuddy team remembers her most curious case so far: a customer needed food for Jack Buddj. Only when the customer orders a product or service from the vendor, e. However, Reisebuddy, which was realised in record time, is also a very good example of how existing software can be adapted to customer needs. If necessary, your digital friend can even help you out with matters of the heart: if you want to send a bunch of flowers or a gift, you just need to send a quick text message to Reisebuddy.

Technical details

The starting point was the question as to which business models can be used to drive forward the digitisation process. Reisebuddy is available 24 hours a day, seven days a week. When this online service is used, the third-party provider charges neeced customer directly and no commission fees to Reisebuddy are incurred. During this time there were more than queries to Reisebuddy via text message.

The concierge service was implemented in record time.

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For requirements both large and small, Reisebuddy from DB Dialog and DB Systel offers a special service that is not restricted merely to rail travel requirements. One shared objective was to improve communication with the end customers.

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Related neeced. Pilot project implemented in seven weeks Reisebuddy was created as a t project between DB Dialog and Skydeckthe innovation lab of DB Systel, where ideas are developed for the future and everyday problems are solved with creativity. Our payment security system encrypts your information during transmission.

For quick and easy payment, the system uses PayPal. DB Systel is making its IT knowledge available and contributing to the collaboration beeded its start-up methods for products and process development.

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One further advantage of the text message: the customer is saved the trouble of waiting neededd a queue to neefed to the service provider. The text queries are processed by a dedicated team at the DB Dialog customer contact centre. A bouquet of flowers for your loved one? Although the service is primarily used for information on travel connections, delays and reservations, it can do a lot more!

Lena quickly discovered that the Jack Russell in question was a dog, and the appropriate food was located. The customer only pays for the text message.